I'm not really sure what else I can do to fix the issue. The upgrade went smoothly and no issues from my end. The only difference is that, instead of running the update, I downloaded the installer and ran it on top of the v4.12.
Make the required changes to the Citrix Receiver package. The package file is called. (for example, for the Linux/x86 platform).
Expand the Citrix Receiver package file into an empty directory. So, since they said they installed the update, I did the same thing on my own laptop. To customize a Citrix Receiver for Linux installationĀ¶. Again, this was done via the local admin account. I've had the user try to log-in as well, they were able to successfully log-in and launch the Citrix apps. I'm also able to log-in successfully and launch the Citrix apps without any issue. 2.For Windows PCs, select Download Receiver for Windows.For MAC, click on Find Citrix Receiver for Other Platforms, then select Mac. I've logged in via the local admin account, ran Citrix REceiver/Workspace, and I'm able to key in the server address without any issue. Regardless which software I install, Receiver v.4x or Workspace, it gives the same error. I've tried uninstall the software (receive uninstaller) and installed the software but the issue remain the same. After the upgrade, it prompted them to "Add Account" and when they tried to add the account, it comes up with "You account cannot be added using the server address".
#CITRIX RECEIVER SERVER ADDRESS UPDATE#
They clicked the update and was updated to Citrix Workspace. You will need to configure the Receiver only once, your computer should be able to remember and use Server address from then on. The issue that we're currently facing is a bit different.Ä¢x domain users were prompted to update their Citrix Receiver 4.12. Open Citrix Receiver app and enter the Server address followed by User Name (if prompted, the Domain name is BPS) and Password. However, most of which points to the server side. I know that there are a bunch of threads with where the error shows "Your account cannot be added using this server address".